Instance EU1 has degraded performance on portal.threatlocker.com

Incident Report for ThreatLocker

Resolved

Solution has been implemented and the errors are fully resolved. Thank you for everyone's patience on the matter.
Posted May 08, 2026 - 18:06 UTC

Identified

With the help of our engineers, we identified the root cause. The solution should be pushed out momentarily.
Posted May 08, 2026 - 13:43 UTC

Investigating

It's been reported that 500 errors are occurring on instance EU1 while in portal.threatlocker.com. Beta.threatlocker.com works for the time being. Please use beta while we work on getting the portal issues resolved. Thank you for everyone's patience at this time.
Posted May 08, 2026 - 12:48 UTC
This incident affected: Portal (Portal [Instance EU1]).
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