All Systems Operational

Uptime over the past 90 days. View historical uptime.
Portal Operational
90 days ago
99.93 % uptime
Today
Portal [Instance A] Operational
90 days ago
99.93 % uptime
Today
Portal [Instance B] Operational
90 days ago
99.93 % uptime
Today
Portal [Instance C] Operational
90 days ago
99.91 % uptime
Today
Portal [Instance D] Operational
90 days ago
99.93 % uptime
Today
Portal [Instance E] Operational
90 days ago
99.93 % uptime
Today
Portal [Instance F] Operational
90 days ago
99.93 % uptime
Today
Portal [Instance G] Operational
90 days ago
99.91 % uptime
Today
Portal [Instance H] Operational
90 days ago
99.93 % uptime
Today
Portal [Instance AE1] Operational
90 days ago
99.93 % uptime
Today
Portal [Instance AU1] Operational
90 days ago
99.93 % uptime
Today
Portal [Instance CA1] Operational
90 days ago
99.93 % uptime
Today
Portal [Instance EU1] Operational
90 days ago
99.93 % uptime
Today
Portal [Instance SA1] Operational
90 days ago
99.93 % uptime
Today
Portal [Instance FedRAMP] Operational
90 days ago
99.99 % uptime
Today
Portal [Instance QA1] Operational
90 days ago
100.0 % uptime
Today
AgentAPIs Operational
90 days ago
100.0 % uptime
Today
API [Instance A] Operational
90 days ago
100.0 % uptime
Today
API [Instance B] Operational
90 days ago
100.0 % uptime
Today
API [Instance C] Operational
90 days ago
100.0 % uptime
Today
API [Instance D] Operational
90 days ago
100.0 % uptime
Today
API [Instance E] Operational
90 days ago
100.0 % uptime
Today
API [Instance F] Operational
90 days ago
100.0 % uptime
Today
API [Instance G] Operational
90 days ago
100.0 % uptime
Today
API [Instance H] Operational
90 days ago
100.0 % uptime
Today
API [Instance AE1] Operational
90 days ago
100.0 % uptime
Today
API [Instance AU1] Operational
90 days ago
100.0 % uptime
Today
API [Instance CA1] Operational
90 days ago
100.0 % uptime
Today
API [Instance EU1] Operational
90 days ago
100.0 % uptime
Today
API [Instance SA1] Operational
90 days ago
100.0 % uptime
Today
API [Instance QA1] Operational
90 days ago
100.0 % uptime
Today
Core APIs Operational
90 days ago
100.0 % uptime
Today
CoreCDN Operational
90 days ago
100.0 % uptime
Today
Core APIs Operational
90 days ago
100.0 % uptime
Today
Apps APIs Operational
90 days ago
100.0 % uptime
Today
Insights APIs Operational
90 days ago
100.0 % uptime
Today
Web Control APIs Operational
90 days ago
100.0 % uptime
Today
3rd-Party Services Operational
LiveChat Chat Widget Operational
SendGrid API v2 Operational
Twilio SMS Operational
Twilio Text-to-Speech Operational
Zoom Meetings Operational
Zoom In-Meeting Chat/Polling Operational
Zoom Meeting Dial-in/Telephony Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Instance G Server Maintenance Jul 19, 2026 12:00-13:00 UTC

We will be undergoing maintenance on instance G to improve portal stability and performance. Portal users on instance G might experience slowness for a short period of time during the maintenance window.
Posted on Jul 17, 2026 - 17:44 UTC
Jul 18, 2026

No incidents reported today.

Jul 17, 2026
Devices show as offline but still checking in on instance D
Resolved - We identified the cause and machines should show as checking in. Thank you
Jul 17, 18:22 UTC
Investigating - Machines on D might appear as offline. However, devices should still be reporting and producing UA logs, accepting agent actions. We are currently investigating
Jul 17, 18:19 UTC
Intermittent Slowness on Instance G
Resolved - This incident has been resolved.
Jul 17, 03:06 UTC
Investigating - We have received reports of intermittent portal slowness on instance G. We are currently investigating thie issue.
Jul 16, 19:09 UTC
Jul 16, 2026
Jul 15, 2026

No incidents reported.

Jul 14, 2026

No incidents reported.

Jul 13, 2026

No incidents reported.

Jul 12, 2026

No incidents reported.

Jul 11, 2026

No incidents reported.

Jul 10, 2026

No incidents reported.

Jul 9, 2026

No incidents reported.

Jul 8, 2026
Organizations on Instance G is currently experiencing degraded performance
Resolved - This issue has been quickly Identified and performance returned shortly afterwards. We will continue to monitor to ensure stability. Proceeding to downgrade at this time.
Jul 8, 18:35 UTC
Investigating - This issue currently impacts both Portal and Beta. We are investigating.
Jul 8, 18:02 UTC
It's been reported that the Unified Audits on EU1 are delayed. This is impacted both Portal and Beta
Resolved - This is now resolved
Jul 8, 13:45 UTC
Monitoring - The Unified Audit is current and we are monitoring
Jul 8, 12:50 UTC
Identified - We have identified the cause and working on bringing everything up to speed.
Jul 8, 11:42 UTC
Investigating - We are currently investigating this issue.
Jul 8, 11:30 UTC
Jul 7, 2026

No incidents reported.

Jul 6, 2026
Organizations on Instance G is currently experiencing degraded performance
Resolved - The issue was quickly identified, and performance was restored shortly after. The team will continue monitoring closely to ensure ongoing stability. The outage is now being downgraded. Thank you all for your time and patience on this matter.
Jul 6, 19:27 UTC
Investigating - This issue currently impacts both Portal and Beta. We are investigating.
Jul 6, 18:29 UTC
Jul 5, 2026
Reported Issues within logging in on the FedRamp instance.
Resolved - Team was able to resolve the internal errors that caused the login issues on FedRamp. Access has returned and systems are fully operational. Outage is being downgraded.
Jul 5, 05:44 UTC
Investigating - We are currently investigating this issue.
Jul 5, 05:22 UTC
Jul 4, 2026

No incidents reported.

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