All Systems Operational

Uptime over the past 90 days. View historical uptime.
Portal ? Operational
90 days ago
100.0 % uptime
Today
Portal [Instance A] Operational
90 days ago
100.0 % uptime
Today
Portal [Instance B] Operational
90 days ago
100.0 % uptime
Today
Portal [Instance C] Operational
90 days ago
100.0 % uptime
Today
Portal [Instance D] Operational
90 days ago
100.0 % uptime
Today
Portal [Instance E] Operational
90 days ago
100.0 % uptime
Today
Portal [Instance F] Operational
90 days ago
100.0 % uptime
Today
Portal [Instance G] Operational
90 days ago
100.0 % uptime
Today
Portal [Instance H] Operational
90 days ago
100.0 % uptime
Today
Portal [Instance AE1] Operational
90 days ago
100.0 % uptime
Today
Portal [Instance AU1] Operational
90 days ago
100.0 % uptime
Today
Portal [Instance CA1] Operational
90 days ago
100.0 % uptime
Today
Portal [Instance EU1] Operational
90 days ago
100.0 % uptime
Today
Portal [Instance SA1] Operational
90 days ago
100.0 % uptime
Today
Portal [Instance FedRAMP] Operational
90 days ago
100.0 % uptime
Today
AgentAPIs ? Operational
90 days ago
100.0 % uptime
Today
API [Instance A] Operational
90 days ago
100.0 % uptime
Today
API [Instance B] Operational
90 days ago
100.0 % uptime
Today
API [Instance C] Operational
90 days ago
100.0 % uptime
Today
API [Instance D] Operational
90 days ago
100.0 % uptime
Today
API [Instance E] Operational
90 days ago
100.0 % uptime
Today
API [Instance F] Operational
90 days ago
100.0 % uptime
Today
API [Instance G] Operational
90 days ago
100.0 % uptime
Today
API [Instance H] Operational
90 days ago
100.0 % uptime
Today
API [Instance AE1] Operational
90 days ago
100.0 % uptime
Today
API [Instance AU1] Operational
90 days ago
100.0 % uptime
Today
API [Instance CA1] Operational
90 days ago
100.0 % uptime
Today
API [Instance EU1] Operational
90 days ago
100.0 % uptime
Today
API [Instance SA1] Operational
90 days ago
100.0 % uptime
Today
Core APIs ? Operational
90 days ago
100.0 % uptime
Today
CoreCDN ? Operational
90 days ago
100.0 % uptime
Today
Core APIs ? Operational
90 days ago
100.0 % uptime
Today
Apps APIs ? Operational
90 days ago
100.0 % uptime
Today
Insights APIs ? Operational
90 days ago
100.0 % uptime
Today
Web Control APIs ? Operational
90 days ago
100.0 % uptime
Today
3rd-Party Services Operational
LiveChat Chat Widget ? Operational
SendGrid API v2 ? Operational
Twilio SMS ? Operational
Twilio Text-to-Speech ? Operational
Zoom Meetings ? Operational
Zoom In-Meeting Chat/Polling ? Operational
Zoom Meeting Dial-in/Telephony ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Nov 18, 2025

No incidents reported today.

Nov 17, 2025

No incidents reported.

Nov 16, 2025

No incidents reported.

Nov 15, 2025

No incidents reported.

Nov 14, 2025

No incidents reported.

Nov 13, 2025
Eu1 Login Maintenance
Completed - The scheduled maintenance has been completed.
Nov 13, 21:34 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 13, 21:30 UTC
Scheduled - We will be undergoing some EU1 login Maintenance no downtime is expected if you experience issue please contact support
Nov 13, 21:18 UTC
Nov 12, 2025

No incidents reported.

Nov 11, 2025

No incidents reported.

Nov 10, 2025

No incidents reported.

Nov 9, 2025

No incidents reported.

Nov 8, 2025

No incidents reported.

Nov 7, 2025
Degraded performance affecting Agent APIs for Instance B, C, D, E, F, G, & H and Portal for Instance B, C, D, E, F, G, H. DNS Servers US-East and US-West are down
Resolved - This Incident has been resolved
Nov 7, 20:49 UTC
Update - We are continuing to monitor for any further issues. Portal, API and DNS should be fully functional. If you are experiencing any issues please contact Support.
Nov 7, 13:29 UTC
Update - We are continuing to monitor for any further issues. If you are experiencing any issues please contact Support.
Nov 7, 00:25 UTC
Monitoring - APIs for Instances B, C, D, E, F, & G are back operational. We are now monitoring to ensure stability
Nov 6, 23:28 UTC
Update - APIs for Instances C, D, E, F, & G are back operational. We have isolated the suspected network and are prioritizing giving our customers access. We are continuing to add IP addresses over time. If you need faster access, please contact Support.
Nov 6, 23:15 UTC
Update - APIs for Instances D, E, F, G, & H are back operational. We have isolated the suspected network and are prioritizing giving our customers access. We are continuing to add IP addresses over time. If you need faster access, please contact Support.
Nov 6, 23:14 UTC
Update - APIs for Instances D, E, F, & G are back operational. We have isolated the suspected network and are prioritizing giving our customers access. We are continuing to add IP addresses over time. If you need faster access, please contact Support.
Nov 6, 22:09 UTC
Update - APIs for Instances D, E, & F are back operational. We have isolated the suspected network and are prioritizing giving our customers access. We are continuing to add IP addresses over time. If you need faster access, please contact Support.
Nov 6, 21:50 UTC
Update - APIs for Instance E & F are back operational. We have isolated the suspected network and are prioritizing giving our customers access. We are continuing to add IP addresses over time. If you need faster access, please contact Support.
Nov 6, 21:29 UTC
Update - APIs for Instance F are back operational. We have isolated the suspected network and are prioritizing giving our customers access. We are continuing to add IP addresses over time. If you need faster access, please contact Support.
Nov 6, 20:53 UTC
Update - We have isolated the suspected network and are prioritizing giving our customers access. We are continuing to add IP addresses over time. If you need faster access, please contact Support.
Nov 6, 20:37 UTC
Update - We have isolated the suspected network and are prioritizing giving our customers access. We are continuing to add IP addresses over time. If you need faster access, please contact Support.
Nov 6, 20:02 UTC
Update - We have isolated the suspected network and are prioritizing giving our customers access. If you need faster access, please contact Support.
Nov 6, 19:32 UTC
Update - We have isolated the suspected network and are prioritizing giving our customers access. If you need faster access, please contact Support.
Nov 6, 18:13 UTC
Update - The Portal for Instances B, C, D, E, F, G, & H are back operational. We are currently investigating reports of degraded performance affecting Agent APIs for Instance B, C, D, G, & H. DNS Servers US-East and US-West are down. Our team is working to identify the cause and implement a fix. Updates will be provided every 30 minutes.
Nov 6, 17:48 UTC
Update - We have had reports of successful logins to the portal sporadically.
Nov 6, 17:07 UTC
Update - We are isolating parts of the system to determine a possible DDOS source.
Nov 6, 16:26 UTC
Update - We are currently investigating reports of degraded performance affecting Agent APIs for Instance B, C, D, E, F, G, & H and Portal for Instance B, C, D, E, F, G, H. Our team is working to identify the cause and implement a fix. Updates will be provided every 30 minutes. If you are having issues logging into International Instances, please select your instance in the dropdown.
Nov 6, 16:09 UTC
Update - We are currently investigating reports of degraded performance affecting Agent APIs for Instance B, C, D, E, F, G, & H and Portal for Instance B,C,D,E,F,G,H. Our team is working to identify the cause and implement a fix. Updates will be provided every 30 minutes. If you are having issues logging into International Instances, please select your instance in the dropdown.
Nov 6, 15:45 UTC
Update - We are currently investigating reports of degraded performance affecting Agent APIs for Instance B, C, D, E, F, G, & H and Portal for Instance B,C,D,E,F,G,H. Our team is working to identify the cause and implement a fix. Updates will be provided every 30 minutes. If you are having issues logging into International Instances, please select your instance in the dropdown.
Nov 6, 15:38 UTC
Update - We are currently investigating reports of degraded performance affecting Agent APIs for Instance B, C, D, G, & H and Portal for Instance B,C,D,E,F,G,H. Our team is working to identify the cause and implement a fix. Updates will be provided every 30 minutes. If you are having issues logging into International Instances, please select your instance in the dropdown.
Nov 6, 15:23 UTC
Update - We are currently investigating this issue. Instance E & F are now operational.
Nov 6, 15:09 UTC
Update - We are continuing to investigate this issue.
Nov 6, 15:04 UTC
Investigating - We are currently investigating this issue.
Nov 6, 14:09 UTC
Nov 6, 2025
Nov 5, 2025

No incidents reported.

Nov 4, 2025

No incidents reported.

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