Investigating machines not checking into the Portal on Instance H

Incident Report for ThreatLocker

Resolved

We have confirmed that Instance H has returned to a stable state, and all indicators show that systems are operating as expected. Outage is being downgraded at this time. Thank you for everyone's patience.
Posted Jun 25, 2026 - 17:15 UTC

Identified

We have identified an internal issue that may have contributed to this incident. We are still investigating the root cause and will provide updates as more information becomes available. Machines on Instance H should now be returning to an "Active" state. Thank you for everyone's patience and understanding while we continue our investigation.
Posted Jun 25, 2026 - 16:50 UTC

Update

We are continuing to investigate this issue.
Posted Jun 25, 2026 - 16:30 UTC

Investigating

We are currently investigating this issue.
Posted Jun 25, 2026 - 16:29 UTC
This incident affected: Portal (Portal [Instance H]).
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