Degraded performance affecting Agent APIs for Instance B, C, D, E, F, G, & H and Portal for Instance B, C, D, E, F, G, H. DNS Servers US-East and US-West are down
We are continuing to monitor for any further issues. Portal, API and DNS should be fully functional. If you are experiencing any issues please contact Support.
Posted Nov 07, 2025 - 13:29 UTC
Update
We are continuing to monitor for any further issues. If you are experiencing any issues please contact Support.
Posted Nov 07, 2025 - 00:25 UTC
Monitoring
APIs for Instances B, C, D, E, F, & G are back operational. We are now monitoring to ensure stability
Posted Nov 06, 2025 - 23:28 UTC
Update
APIs for Instances C, D, E, F, & G are back operational. We have isolated the suspected network and are prioritizing giving our customers access. We are continuing to add IP addresses over time. If you need faster access, please contact Support.
Posted Nov 06, 2025 - 23:15 UTC
Update
APIs for Instances D, E, F, G, & H are back operational. We have isolated the suspected network and are prioritizing giving our customers access. We are continuing to add IP addresses over time. If you need faster access, please contact Support.
Posted Nov 06, 2025 - 23:14 UTC
Update
APIs for Instances D, E, F, & G are back operational. We have isolated the suspected network and are prioritizing giving our customers access. We are continuing to add IP addresses over time. If you need faster access, please contact Support.
Posted Nov 06, 2025 - 22:09 UTC
Update
APIs for Instances D, E, & F are back operational. We have isolated the suspected network and are prioritizing giving our customers access. We are continuing to add IP addresses over time. If you need faster access, please contact Support.
Posted Nov 06, 2025 - 21:50 UTC
Update
APIs for Instance E & F are back operational. We have isolated the suspected network and are prioritizing giving our customers access. We are continuing to add IP addresses over time. If you need faster access, please contact Support.
Posted Nov 06, 2025 - 21:29 UTC
Update
APIs for Instance F are back operational. We have isolated the suspected network and are prioritizing giving our customers access. We are continuing to add IP addresses over time. If you need faster access, please contact Support.
Posted Nov 06, 2025 - 20:53 UTC
Update
We have isolated the suspected network and are prioritizing giving our customers access. We are continuing to add IP addresses over time. If you need faster access, please contact Support.
Posted Nov 06, 2025 - 20:37 UTC
Update
We have isolated the suspected network and are prioritizing giving our customers access. We are continuing to add IP addresses over time. If you need faster access, please contact Support.
Posted Nov 06, 2025 - 20:02 UTC
Update
We have isolated the suspected network and are prioritizing giving our customers access. If you need faster access, please contact Support.
Posted Nov 06, 2025 - 19:32 UTC
Update
We have isolated the suspected network and are prioritizing giving our customers access. If you need faster access, please contact Support.
Posted Nov 06, 2025 - 18:13 UTC
Update
The Portal for Instances B, C, D, E, F, G, & H are back operational. We are currently investigating reports of degraded performance affecting Agent APIs for Instance B, C, D, G, & H. DNS Servers US-East and US-West are down. Our team is working to identify the cause and implement a fix. Updates will be provided every 30 minutes.
Posted Nov 06, 2025 - 17:48 UTC
Update
We have had reports of successful logins to the portal sporadically.
Posted Nov 06, 2025 - 17:07 UTC
Update
We are isolating parts of the system to determine a possible DDOS source.
Posted Nov 06, 2025 - 16:26 UTC
Update
We are currently investigating reports of degraded performance affecting Agent APIs for Instance B, C, D, E, F, G, & H and Portal for Instance B, C, D, E, F, G, H. Our team is working to identify the cause and implement a fix. Updates will be provided every 30 minutes. If you are having issues logging into International Instances, please select your instance in the dropdown.
Posted Nov 06, 2025 - 16:09 UTC
Update
We are currently investigating reports of degraded performance affecting Agent APIs for Instance B, C, D, E, F, G, & H and Portal for Instance B,C,D,E,F,G,H. Our team is working to identify the cause and implement a fix. Updates will be provided every 30 minutes. If you are having issues logging into International Instances, please select your instance in the dropdown.
Posted Nov 06, 2025 - 15:45 UTC
Update
We are currently investigating reports of degraded performance affecting Agent APIs for Instance B, C, D, E, F, G, & H and Portal for Instance B,C,D,E,F,G,H. Our team is working to identify the cause and implement a fix. Updates will be provided every 30 minutes. If you are having issues logging into International Instances, please select your instance in the dropdown.
Posted Nov 06, 2025 - 15:38 UTC
Update
We are currently investigating reports of degraded performance affecting Agent APIs for Instance B, C, D, G, & H and Portal for Instance B,C,D,E,F,G,H. Our team is working to identify the cause and implement a fix. Updates will be provided every 30 minutes. If you are having issues logging into International Instances, please select your instance in the dropdown.
Posted Nov 06, 2025 - 15:23 UTC
Update
We are currently investigating this issue. Instance E & F are now operational.
Posted Nov 06, 2025 - 15:09 UTC
Update
We are continuing to investigate this issue.
Posted Nov 06, 2025 - 15:04 UTC
Investigating
We are currently investigating this issue.
Posted Nov 06, 2025 - 14:09 UTC
This incident affected: Portal (Portal [Instance A], Portal [Instance B], Portal [Instance C], Portal [Instance D], Portal [Instance E], Portal [Instance F], Portal [Instance G], Portal [Instance H]) and AgentAPIs (API [Instance B], API [Instance C], API [Instance D], API [Instance E], API [Instance F], API [Instance G], API [Instance H]).