Unable to download Endpoint Detect policies from Community.

Incident Report for ThreatLocker

Resolved

Solution has been pushed in resolving the 417 errors when downloading Endpoint Detect Policies from Community. Thank you all for your patience and understanding throughout this issue.

Posted May 15, 2026 - 17:52 UTC

Identified

Potential issue has been identified with a solution ready to be deployed. Until we can verify this resolves this issue, we will keep this post active. More updates to come.

Posted May 14, 2026 - 15:56 UTC

Investigating

We are receiving reports of 417 errors when downloading any Endpoint Detect policies from Community across multiple instances. Infrastructure and Dev have been alerted. We are investigating.

Posted May 14, 2026 - 15:20 UTC

This incident affected: Portal (Portal [Instance A], Portal [Instance B], Portal [Instance C], Portal [Instance D], Portal [Instance E], Portal [Instance F], Portal [Instance G], Portal [Instance H], Portal [Instance AE1], Portal [Instance AU1], Portal [Instance CA1], Portal [Instance EU1], Portal [Instance SA1]).